Hero+

Re: Need Help with Lost Security Key for SW:TOR.

EA support are unable to assist people with swtor account issues

if you do not know the password on that swtor account and also dont have access to the security key on that account. your only recourse to get access to that account is call swtor support on monday when the lines are open, once you prove ownership of that account they will remove the key so you can reset the password on that account.

otherwise create a new account will be your only other option

7 Replies

proxos666
Hero+
3 years ago
@mrlittlepaw

regarding the security key you do need to get the current security key as detailed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-SWTOR-Security-Key-Issues/m-p/4833445#M70854
1a5f89dd3df4ad5
Not applicable
2 years ago
@proxos666 Hi. Can you tell me how I can WRITE to EA support to ask them to reset my security key 'cause I CAN'T SPEAK? 🙂
proxos666
Hero+
2 years ago
@1a5f89dd3df4ad58

EA support are unable to remove a security key from an account

swtor support are a different support line and can only remove a key by phone call if you are unable to remove the key yourself in the web browser as seen below by leaving the key blank

( note the password needs to be known)

Phone numbers and hours available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

If need you can have someone talk on your behalf providing you are there to provide responses to questions to prove account ownership
1a5f89dd3df4ad5
Not applicable
2 years ago
@proxos666 OK but it's another problem: I do the same, but there is no any messages with one-time security code in my email jet. I don't know why. What should I do with this?
proxos666
Hero+
2 years ago
@1a5f89dd3df4ad58

easiest is to call swtor support when the lines are open, they can remove the key for you

edit: check your junk mail too for the otp
1a5f89dd3df4ad5
Not applicable
2 years ago
@proxos666 I can't call I told you 🙂
And there's no anybody around me who can call ☹️

I've already checked. There's nothing ☹️
proxos666
Hero+
2 years ago
@1a5f89dd3df4ad58

no one here can assist further, you can email support@swtor.com and discuss this with them directly, however they will ask you to call if you cant remove the security key yourself.