EA QV Team

Re: Rename character

I know it's disappointing to lose character names in a merge like this, I lost a few names myself. Here's how the name conflicts worked:

We know how much you care about your character names, so we’ve done our best to make the outcome of any character name clashes as fair as possible.

Here’s how we’re going to handle them:

If you’re a Free-to-Play player, you haven’t logged in to the game since July 26, 2017, and your character is under level 10, you will have to rename your character.
If you’re a Premium player (Subscriber), your characters have priority over Free-to-play and Preferred status players when it comes to their names.
If more than one Premium player has the same character name, the most active player gets to keep it.
You’ll know as soon as you log in if you need to change the name of your character, and you will have to rename them before you can log in with them

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