confirm the height and width and native height and native width settings are correct in the client_setting file https://answers.ea.com/t5/Troubleshooting-Guides-Info/Guide-Game-failing-to-launch-on-Clicking-Play/td-p/4809830/jump-to/first-unread-message
otherwise can you change the connection method used on the monitors , ie displayport instead of hdmi etc
I went in and changed the native height/width and height/width to match my primary monitor (the one not randomly changing resolution upon exiting). That didn't correct the issue, second screen still randomly changes its resolution to have letterboxing on the top of and bottom. Was I supposed to match the resolution to my second screen?
when the game is running try using alt+enter a few times and see if it persists
also have you tried just playing in fullscreen window mode ?>
Alt+Enter didn't do anything. I don't like fullscreen, minimizes the game when I try to alt+tab out of the game to look stuff up or reply to discord messages.
if you swap the monitors around do you get the same issue ?
