Forum Discussion

Anonymous's avatar
Anonymous
7 years ago

Re: Servers not online

Hello, I have the same problem. I paid a subscription to support the game and devs, but I can't play. The second day that I launch SWTOR and I see a message that all servers are offline and I can't use In-game tickets support to, it just never loaded. I even unlock all port that may be needed for SWTOR. Can you please tell me when servers will go online? Let us play the last decent SW game. I hope the game doesn't die.

8 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @LEOvsMAO @merlock3497

    I verified servers are online by going to the server status page here.  If they are not showing online for you I would first try the steps here.  I would also add swtor.exe and launcher.exe to your anti-virus and firewall safe lists.

    If you are using one of the below anti-viruses, you will need to make the following changes:

    ESET - disable "protocol filtering"
    Kaperskey - disable "scan secure/encrypted connections"
    Norton (Firewall) - set exceptions to "Allow" not "Auto"
    AVG - Disable "Link Surf Scanner Shield".
  • if uninstalling and reinstalling removing bitraider  rebooting modem or computer doesn't solve the issue then how will ur suggestions help specially being up till 5 am trying and failing to get in issue isn't me its them someone needs to drill them to correct the issue when more than 0ne person cant get in

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hello! Yey! it worked. Thank you. I tried ports, Firewall, router and it was all my god dame anti-virus. Now I can joint servers and continue my saga.^^

  • I still keep getting same connection error has occurred if problem persists pls contact customer service thing I tried on a different computer same thing 

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @merlock3497

    I would try the antivirus stores in the previous page to see if it resolves the issue.  It worked for the other person having issues.  You can also try disabling both your antivirus and firewall then seeing if it resolves the issue.

    There is something locally blocking the connection.  Since you have tried another computer I would reset your modem and router and if your wireless try a wired connection.

    Last thing you can try is a DNS flush if you know how.

  • Still have not resolved any of my issues ever since I got new update patched I couldn't get in before that I was able to

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