Re: SWTOR - not receiving 'One-Time Password' to access my account

@ruzzelrtan

They are usually available 7 days a week during the hours specified except on public holidays

My issue is that i cant get to the page to send me a OTP. Ive upgraded phones and need to take off my SK so that i can put it on my new phone. My other phone broke so i cant get it that way. Please help

@SuccMyDingus420 If you're not receiving the One Time Passwords for removing your Security Key, they might be getting sent to a different email address. If you've checked any other email addresses you have and you're still not receiving them, you can give us a call so we can help.

Its not that its not sending me the one time code its that the page that you use to send the OTP wont come up.

Every time I click "Lost your security key" it takes me to this page and i dont get the option to send the OTP.

@SuccMyDingus420 

I believe that screen shows if you try this from the launcher instead of from www.swtor.com

Nope, Just has a link that says "Contact customer service" which takes me to the same screen.

@SuccMyDingus420 Did you try the Security Key FAQ section: What do I do if I lost my Security Key or can't access it?

Edit: Just make sure to leave the launcher out of the process, just use www.swtor.com

@SuccMyDingus420

Very odd , just to 100% certain, you are definitely not using the launcher when you enter your username and password and leave the key field blank? that screen is expected if the launcher is used instead of a web browser directly to www.swtor.com

What web browser are you using ?

@SuccMyDingus420 @EA_Kipling 

I have just tested via the launcher and I do get the screen shown below

as expected

If I go directly to www.swtor.com with the web browser though I do get the right screen seen below 

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@SuccMyDingus420 wrote:
Ive tried the launcher and swtor.com im using chrome

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I am using chrome version 63.0.3239.132

Can you try edge or similar web browser and just go to www.swtor.com and try again very odd

@proxos666 Didn't realise the old links were still an issue on the Launcher! I'll get that looked into.

😃

Hey thanks for the reply, mine is already working. 

I did not even contacted the phone service, as I mention, they were closed during the holidays. I'm not sure if it was a glitched in their system or what but I finally started getting an email from SWTOR on January 3. 

I just tried It through swtor.com with microsoft edge as well and still i get this screen with no option to send it.

Having the same problem, and once I did receive a one time password - it said it was incorrect. Not going to alt emails, nor spam. 

@SuccMyDingus420 @Delusion360 If you call in we'll be able to get you logged in. While on the call I'd recommend using the opportunity to attach a Security Key as well (often requires an extra OTP).

i'm stucked here from like an hour to try to accede my account to renew the bills -.- c'mon after years this part is a total disappoint. OTP never came, tried 3 times to change the password and validate it, i don't really know what to do now, The OTP from the launcher came instantly.

Would rather not but might have to. Still having the same issue.

Support is available 7 days a week during the designated times, and can assist getting you back into your account on the day you call.

Not receiving "One-Time Password". Oh, yes I know, answer here, and there, and on the EA help site, and on Forums and everywhere? No, not receiving! I am not going to call the support, because if I do call the support every time from my Country if there is some problem, my phone bill would be with six zero's! So, the thing was working for 3 years perfectly, and now, as a cherry on top of everything, new Conquest not working properly, "Introduction to conquest" quest, won't reward at all... And a lot of other stuff, for which I really do not care, but now, I wanted to renew my subscription, and I cannot log in, because the Bot, will not send the One Time Password? Please fix this, or just remove it from my account, I really do not care for "so much" security, it's not the Fort Nox 🙂

Thanks 🙂

@Mistovev

There is an existing thread about the issue here.  The last update we got is that the issue should be resolved as per here.