Re: unconfirmed purchase

@proxos666 hi again, just letting you know its still on open status,
is there something that i can do to at least get a refund and buy time through amazon? most people told me that way is the most efficient,
from paysafe nothing has changed, the money went through when i did the transaction on the 16th, thank you again for helping me with this

@nex_c86 

Support apparently cannot refund paysafe , they do however expect this transaction to likely fail at some point given the duration already , which would mean it would auto refund between merchants on failure.

if it actually does close in the system and you do not get any game time let me know and can arrange for the time to be added to your account

@proxos666 thank you so much,
i will let you know if something changes

@proxos666 Hi again, just to let you know the status of the transaction became closed but there is no time in my account as sub, it still says preferred status

@nex_c86 

i will flag this for support when they are online in 11 hrs

@nex_c86 

The game time should now be on your account 

Happy New Year

@proxos666 yes everything is working properly! thank you again and sorry for all the trouble