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_captaincrud_66's avatar
_captaincrud_66
5 years ago

Re: Unplayable latency and disconnection

@proxos666 

Ok maybe it was just a fluke yesterday that the pingplotter graph had those missing elements. I have tried it again 3 times this morning and every time all of those average and current stats are present. 

here's a graph below. I opened the game at 11:35. This time to my surprise the game was actually somewhat playable; this is the first time that's been the case. The in game latency was still jumping all over the place though, and did give me the red X at some point. I played for about 30 minutes or so and then the latency issue made it unplayable again 

5 Replies

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @_captaincrud_666 

    That graph is definitely showing a network issue are you playing wireless or wired and do you just have a modem or a router and a modem ?

    can you connect that laptop by cable directly to the modem and test again (if not already connected like this)

    also when was the last time you restarted the modem ?

  • _captaincrud_66's avatar
    _captaincrud_66
    5 years ago

    Well now I think we are getting somewhere. I am playing over WIFI. The router and modem were restarted about 20 minutes before I took that previous graph.

    I just bypassed the WIFI as you suggested  and plugged directly to the modem. Resulting graphic is below. I ran the game starting at 7:29P. In game performance was immediately improved. I just played for about 10 minutes and never saw the in game latency go above 38ms. Everything very smooth. So I guess it looks like it's probably something with the wireless. I'm not sure how old the router is, I've had it for quite a while I think. I am certainly not very good with network troubleshooting, and a bit out of my depth here. So I don't really know how to approach trouble shooting the router, or maybe it's just time to buy a new one. The modem is not in a convenient spot for me to hard line into every time I want to game, so getting the WIFI sorted is far preferable.

    Thanks again for the help!

  • _captaincrud_66's avatar
    _captaincrud_66
    5 years ago

    @proxos666 

    Well it's been a busy few days, but I'm getting back to this now. In the device manager it was set at 2.4Ghz, so I ran another ping test just as a starting point. Got similar result to before: some packet loss and not great performance, as expected. Picture 1 below. Then I went back into device manager and I changed the preferred band to 5. Seems like this made it much worse. Picture 2 below. When I click on Properties for my wifi network it is showing Network Band: 2.4 so I'm not really sure if I would need to change settings on the router to try to run at 5 after my adapter was changed to 5. Again please forgive my naivety here. Regardless though, both options are not great so far. 

    As a side note, the wifi router I am using is a TP Link TL WR841N. I did not buy it and don't know how old it is, but I see that you can buy them for about 15-20 dollars US, so I have my doubts about it being a strong performer. I also live in a residential part of a city and there are lots of other houses very close. My laptop is detecting 19 networks right now. I am open to getting a new router if that is the right thing to do. My modem is only a few months old 

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @_captaincrud_666 

    Are you sure you need a separate router ? most modems include one these days ?

    what is the make and model of the modem you have ?

    what is the signal strength like ? the 7ms max on 2.4 that could indicate either congestion or poor signal

    Check for the best wifi channel to use too - https://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/

    given you have so many wifi networks it may be congestion due to too many wifi networks on the same channel

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