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BYUSinger84's avatar
BYUSinger84
10 years ago

Recurring payment failed - Missed Rewards for Fallen Empire

I have been a continual subscriber for years. I have payed months of service without even playing. Point is I have put in quite a bit of money into this from the beginning and I am not sure where to ...
Belgorad's avatar
Belgorad
Hero (Retired)
10 years ago

As far as the reason why the payment was declined your bank should be able to look that up or customer service, but the bank would give more specifics as to why it occurred.

As for the issue at hand about missing rewards.  You would need to submit an in-game ticket to see about getting those rewards.  I cannot guarantee that they will be rewarded however that would be the best way to see about getting those rewards.

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