Forum Discussion

WadeDMcGinnis's avatar
WadeDMcGinnis
Seasoned Newcomer
4 days ago

Removing Authenticator from Account

Have not played in a long while. Went to download the game, go to log-in and the authenticator I have had since I got it with the CE, no longer works. 

Need it removed from my account in order to access the game. Any help here would be hot!

4 Replies

  • Maelgwn63's avatar
    Maelgwn63
    Rising Newcomer
    2 days ago

    Yeah, it would be nice if the password I wrote down in the day actually worked but, I must have changed it at some point.  But at least my email account is still connected OK.  but removal instructions ain't going to work.  Phone support is going to be hard, I'm asleep when USA/UK is awake, and awake down under when you are asleep.

    I must admit the game was better when you had proper support. 

    I'll just have to wait an try and stay awake.................lol

     

     

  • WadeDMcGinnis's avatar
    WadeDMcGinnis
    Seasoned Newcomer
    3 days ago

    Well, I am getting an error by the look of it. Invalid Captcha. 

    Somehow the auth still has a little juice atm, tried logging in, Invalid Captcha. 

    With no contact for customer service, not sure what if anything I can do. 

  • Maelgwn63's avatar
    Maelgwn63
    Rising Newcomer
    4 days ago

    I'm in the same boat, left my account active, but log since got rid of the phone that had the Authenticator on it. Found I can't remove the Authenticator without logging in and using the Authenticator.  Think there is a Novel of this with the name "Catch 22"

    I want to get back into the game with all the new Star Wars content coming out of Disney and the Kids all grown up and divorced, my time is mine and I thought I would play again.  I get no help from Help Centre.  Silly really when you consider they are happy take my Subs.

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