returning player - security key blocking log in

@nikthetrip 

It's still there, but not for everyone. It depends on many different factors (if your IP changed, if your computer had a big update, if it's a different computer, how long it's been since you logged in... many different things). When I try to remove mine from my home computer, the option is there, but if I try from my work computer, it isn't. 

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@EA_Chimere wrote:

@ashestoroses018 @Punisher79x @nikthetrip @Kenler1 

Hi everyone,

In these challenging times, we had to figure out a solution without sending you to phone support, which is now closed until further notice. It's been decided that we might be able to help you out via email.

What you should do: write to [edit: email address removed] from the email address that is tied to your SWTOR account, and explain the issue. Support will then identify you via email and assist you. If you don't have access to your SWTOR account email address, you can also write to this address, and the response you'll get will advise you on the next steps.

Thank you for your patience!

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YEEEEEEEEEEEESSSSSSSSSSSS!

Un-LIMITED POWEERRRRRRRRRRRRRRR!

Thank you so much, this fixed it!  A very special THANK YOU to Ralf and the rest of the Support Team!  THANK YOU! THANK YOU!

@Punisher79x 

I'll pass on the message to Ralf 🙌

I'm having the exact same problem - no option to remove he key is popping up for me. I've emailed customer support so fingers crossed they can help. Good luck!

@Treaved 

Make sure your trying to remove it using swtor.com and not the launcher.  The option is not available in the launcher.  On swtor.com, enter your Display Name and Password, click Login and then see if the link is there on the next page.

Try other browsers as well and see if that makes a difference.  If not you will need to email support@swtor.com for assistance in removing the security key.

i got call from the swtor support team and they solved the issue by removing the security key. I suggest you to email them and wait for a call

Glad they got it sorted for you Nik, and thanks for updating and letting us know