EA StaffI'd recommend contacting CS for that one if you are playing on the same server you've unlocked the species on initially (unlike the Cathar, Nautolan and Togruta, other species are server unlocks only, though the unlock would follow you if you transfered a character).
If you are a subscriber, you can create an in-game ticket (current wait time is about 2-3 days). Don't use the bug report category.
If you aren't a subscriber, you can send an email to support@swtor.com.
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