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Anonymous's avatar
Anonymous
9 years ago
Solved

security access is lost

a few days ago my phone got damaged and lost access to the security key. my id: fastwings_  please remove the security key got access everything else
  • proxos666's avatar
    proxos666
    9 years ago

    @fastwings

    It can only be done from the website not the launcher

    If a different browser doesnt help or even on your phone internet (not via your home network) and it still doesnt appear

    The only way to remove the key will be to call CS (Link to numbers)  they will need to manually remove it.

    When you go to setup a new key see my thread at this link I provide a few tips to alleviate potential issues.

  • Anonymous's avatar
    Anonymous
    9 years ago

    been there I cant access the account this the main issue  

    I need to remove this security key and there is no forget my security key link nor in the side nor is the launcher so I don't sure what do next

    • proxos666's avatar
      proxos666
      Hero+
      9 years ago

      @fastwings

      It can only be done from the website not the launcher

      If a different browser doesnt help or even on your phone internet (not via your home network) and it still doesnt appear

      The only way to remove the key will be to call CS (Link to numbers)  they will need to manually remove it.

      When you go to setup a new key see my thread at this link I provide a few tips to alleviate potential issues.

      • Anonymous's avatar
        Anonymous
        9 years ago

        well thanks i think i will give up on the account dont have time for the hassle messing with this thanks for the help

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