After logging in with my password and security key and clicking play, the game does not take me to the character selection screen. Instead, it takes me to the server selection screen and when I attempt to click on my server with all my characters. It shows me a server connection error message. Already tried restarting the launcher and my computer several times.
This is also happening to me right now
Tulak Hord server just experienced a series of rolling crashes. Which may explain your inability to log in. My Ops group just had the same issue. (It seems to have occurred across all servers to some extent.)
The first time it took me about 4 minutes to log back in. When it finally seemed to stabilise after booting us all out another 2 or 3 times, no one was able to use any of the chat channels. It was possible to whisper, but I suspect the other person was unable to see the whispered message. We had to give up the Op because it's not possible to communicate.
It booted me off the game and put me in a queue, now I can't get on at all. I can select a different server and create a character, but both Star Forge(The one I play on) and Satele Shan give me this after lagging for a few seconds.
Came here to complain about the same thing.
This has been going on long enough to where someone should have put a notice on the login screen regarding the issue. And hitting the forums to see what's going on isn't any better. We don't need a play by play breakdown as to what's going on, but a notice that the server dudes are aware of the issue and are currently working on it would go a long way to keeping the ire of the players on a simmer rather than the rolling boil I'm currently experiencing.
Seriously. It isn't that hard to keep your players in the loop. But an ongoing issue with the servers with no communication to the players ticks me off to no end.
Wonder if that's due to the volume of folk trying to log in simultaneously after being booted. And also whether it would take more to load a server with all your characters on perhaps, than a clean server with little or nothing to load.
I tested Shae VIzla instead of my main server and it was a noticeably faster character menu load and character load. Only a few low level characters. Whereas my main account seemed to be struggling to load both the character selection and the character.
I don't think it's been above an hour since the first crash. It took myself and my Ops group at least 10 minutes to all log back in just so we could confirm it wasn't an issue on our side. So, I suppose it depends how quickly the first report was made to EA, and the detail of information it contained as to whether they've been able to diagnose anything.
I'd imagine it would take some time to simply to gather the reports and start trying to diagnose the issue.
Not that much time has passed. I think diagnosing the issue is probably a lot more useful at this point than reporting an issue when you don't know what the issue is. What good would it do to be told there's been a server crash. Anyone who's reading the messages here already knows, and anyone seeking answers will soon find them just as I did.
That is true, that we can easily find out on our own, but when you are running a business you should be the one to inform your customers of an issue, not other customers. Also they could attempt to give a timeframe, or at least say it is being addressed. I have played other games and everything goes a lot smoother when players are kept in the loop.
best advice is to use the Dev Tracker at https://forums.swtor.com/discover/6/
