Solved
SERVER CONNECTION ERROR
After logging in with my password and security key and clicking play, the game does not take me to the character selection screen. Instead, it takes me to the server selection screen and when I attem...
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I don't think it's been above an hour since the first crash. It took myself and my Ops group at least 10 minutes to all log back in just so we could confirm it wasn't an issue on our side. So, I suppose it depends how quickly the first report was made to EA, and the detail of information it contained as to whether they've been able to diagnose anything.
I'd imagine it would take some time to simply to gather the reports and start trying to diagnose the issue.
Not that much time has passed. I think diagnosing the issue is probably a lot more useful at this point than reporting an issue when you don't know what the issue is. What good would it do to be told there's been a server crash. Anyone who's reading the messages here already knows, and anyone seeking answers will soon find them just as I did.
That is true, that we can easily find out on our own, but when you are running a business you should be the one to inform your customers of an issue, not other customers. Also they could attempt to give a timeframe, or at least say it is being addressed. I have played other games and everything goes a lot smoother when players are kept in the loop.
best advice is to use the Dev Tracker at https://forums.swtor.com/discover/6/
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