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Anonymous's avatar
Anonymous
8 years ago
Solved

Sharethelove 30 days promotion not applied!

Hello,

I tried to apply for the "Share the love, Rejoin the battle in February" event but I do not think it has worked correctly.

I have definitely NOT logged in for 90 days, just logged in yesterday, and decided to update my subscription today. 

I entered the "SWTORSHARETHELOVE" redeem code correctly, and then applied for a 30 day recurring subscription but did not receive my extra 30-days of additional Game Time!

My account still says I have 29 days remaining!

Could you please look into this issue immediately please, cause I only applied because there was this 30 day extra promotional event.

10 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    8 years ago

    @Raziel_7788

    Just to confirm you applied the 'SWTORSHARETHELOVE" code first then updated and applied to a subscription?  If so if you go to your billing page when does it say you'll be charged next for subscription?  When setup a current subscription did any more get deducted from your bank?

  • Anonymous's avatar
    Anonymous
    8 years ago

    Yep. I don't know what I was thinking, maybe I wanted to see if the code would work in my case.

    I redeemed the code and THEN subscribed for 30 days sub.
    After that, I attempted to redeem the code again but it said that this code has already been used.

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    8 years ago

    @Raziel_7788

    Have you been charged for your subscription though is the main thing?  The reason why I ask is because if you setup a subscription it would have charged you right away and applied the 30 days to your account.

    If you have not been charged, then you received the 30 days from the promotion and then you will be charged in 30 days or on the date showing on your subscription page.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I've attached a screenshot of my account panel... well... the area where the relevant content is.

    It clearly states that I have 29 days left on my subscription, so to me this means that my subscription was billed successfully otherwise I doubt I would have gotten that message.

    Really dunno what to do about this issue. Sure, I might have messed up and redeemed the code first and subbed later but seeing as I cannot re-enter that code it should automatically apply to my account once the subscription was processed. And I haven't logged in for at least 6 months so I know that's not the issue...

    Just for reference I paid for a 30 day subscription that is still set as a recurring payment (which I will probably disable eventually).

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    8 years ago
    @Raziel_7788

    You need to check your bank statement to confirm if there is a charge. The reason why I say this is because if the free 30 days was applied to your account successfully it would said the exact same thing if having 29 days left remaining.

    The main difference is if you were actually charged. If you weren't then it's because the free 30 days was applied and you will be billed in 29 days with they payment you entered. This is why I would check your bank statement to see if there is a charge.
  • Anonymous's avatar
    Anonymous
    8 years ago

    So , i just got into playin this game for about a week , then i hear about this giveaway and i applied the code in the code redeeming section on the website in my account , and nothing happened , im not a sub , im very new to this game , 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I've checked my bank statements and the money did go through.
    When I read it I understood the rewards were the speeder and armor..

    • Rejoin the battle as a Premium Player by February 27, 2018 to receive rewards including 30-days of additional Game Time added to your account when you reactivate your subscription and apply the "SWTORSHARETHELOVE" code by February 27, 2018.
    • Plus, receive two new in-game rewards, the Chiss Talon Interceptor Airspeeder and the Force Veteran’s Armor Set – these rewards will be available March 1-2, 2018 through in-game mail.

    The first bullet point to me clearly states that the 30 days of game are added once you reactivate your sub.

    The second bullet point states that the in game items will be given to me in March.

    That's what I understood. But I suppose your point makes sense as well:

    "As per the above any rewards for the promotion will not be applied until March 1 - 2."

    Honestly I do not appreciate these misleading comments. I mean either way, the 30 days will be needed in March when my sub runs out so it doesn't matter. It's just a shame that when you activate the code and make a sub you don't receive either an in-game mail, or an e-mail notifying you that you will be receiving these items in March and thx for your participation (or something along those lines) so that I know that the procedure was a success. Now I'm left in the dark until March.

    Thank you all for your replies nonetheless. Having someone to talk to is extremely helpful on this subject, so I do appreciate it. 

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @Raziel_7788

    I agree that there's a few different ways of interpreting what it says on the promo page. The language could definitely be clearer, especially for promotions with deadlines like these.

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