Steam subscription not working 2023

Hi,

I purchased a 60 Day Game Time subscription for SWTOR through Steam. When I loaded up the game it still says I am a free-to-play player. My SWTOR account name is Endygaming. My Steam account was linked to my SWTOR account prior to the purchase, I then tried to unlink and relink the accounts after it not working and it still didn't work. I followed the instructions of the guide through this link https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/m-p/9356718#M... but have seen some people say they haven't gotten responses so I wanted to pose my issue here as well.

I should also note that I first tried to purchase the subscription through the SWTOR website but when entering my Visa debit card info I kept getting this message "We're sorry, but we can't perform transactions to this credit card. Please load a different one." and it wouldn't go through. I even tried to do it with my family members Visa credit card but got the same message.

I'm hoping there is some way to resolve this and I didn't waste 30 bucks

Any help/advice/tips appreciated

I followed the link and reset the password for the EA account that uses the same email as my SWTOR account, [edit: email address removed]. I then logged into that email on the EA website. Is that all that needs to be done? Also the email that is connected to my Steam account is a different email than the one I use for my SWTOR account, would that effect anything? If it is would changing the emails associated resolve the issue?

Thanks

@StandUpGamer14 

Gametime has been added to your swtor account 

If not done so yet , you need to cancel the swtor subscription on your steam account , it can be repurchased when this gametime ends

Great! I just checked and it went through. Thank you so much for your help. Why should I cancel the swtor subscription on my steam account?

@StandUpGamer14 

Best to cancel the swtor subscription on steam as it was created when the swtor account was disabled , it is possible that subscription will continue to fail , hence cancelling it 
it can be repurchased when the gametime ends