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SounddShift's avatar
4 years ago

Steam subscription not workung

Hi! I have subbed on 2 july through steam and i still havent received my subscriber status ingane. Send a mail last saturday but no response yet

name: davevoogd

8 Replies

  • @SounddShift 

    Resend the email from the email address you have attached on the swtor account , and will check it arrives in about 8 hrs when support are online here for the day

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @SounddShift 

    To fix the account for future purchases, You need to reset the password on the linked EA account that account  uses the same email as on your swtor account 

    use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    when i checked was still no email will check on options , let me know when the above is done

  • The above is done, also i checked mail and i send to the right email and with my swtor e-mail account so its weird that there still is no new mail

    screenshot below of the send emails

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @SounddShift 

    Ok go to help.ea.com and login on the top right of that page using the EA account you just reset the password for , so not the SounddShift account 

    once logged in go to https://help.ea.com/en/my-cases/  you will find case#  115819194

    upload the screenshots to that case and let me know when done

  • Replied with the one account my swtor accohnt is connected to, thats why another user

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