Stuck On Loading Screen

@Texman81 

Given what you have tried

Worth testing logging in on another computer on that network, and also if possible testing a different internet connection and see if it persists

From what I have been reading online is that there have been malicious attacks all over the internet and affecting online games. Is that the reason for current connection problems people are having?

@Texman81 

if that was the cause there would be multiple people posting with the same issue on the swtor forums, given i only see you posting about this issue (login server issue is different issue), either its a local net issue or local system issue is more likely at this point 

hence testing a different net  connection , even if tethered to a mobile using the gsm network not local wifi 

Well, I have been reading the forums on swtor.com. One person said they contacted customer service and the customer service rep said they have had malicious attacks on their "services".   I have played WoW and they have been maliciously attacked on occasion.  These attacks are happening around the country.

I have changed my WiFi internet from 2.4GHz to 5GHz. I plugged in a Ethernet cable to see if I could play the game, but I still have connections issues. People are playing other online role-playing games without any problems. But if they play SWTOR, they have problems.

Here's the thing, if I didn't have problems playing the game Friday morning (11/01/2024) then why would I have problems hours later? I have everything installed to play the game. I have done all that I can to get the game to play. The problem is not on my end. Sometimes I get past the loading screen to see the servers, but I get "A connection error has occurred" seconds after the servers attempt to connect. (Star Forge, Shae Vizla, and Satele Shan) The problem is on Broadsword's end.

I have emailed swtor support and got 2 replies from them. They had me attach dxdiag report, Microsoft System Information Summery, a developer.log file and my SWTOR account names in a reply email message. They are going to investigate the problem further.

@Texman81 

The recent attacks  relate to the login server so people cant login on the launcher so there are a few recent posts of unable to login, you can login ok though

Can you tether that computer to a mobile and try using the mobile gsm network to be sure its not an issue with that ISP 

It is possible of a net issue but at present i dont see any other posts recently that has the same issue as you with the loading screen 

so not sure who are the people you are referring too ? 

Edit : getting to the server select page and unable to select a server can also be a sign of a banned swtor account due to chargebacks on steam, although initial loading screen should be fine to server select screen

I subscribed 10/21/2024 from swtor dot com.

I haven't purchased a subscription from Steam. I haven't had to dispute a transaction subscribing to the game.

If I get to the server select screen, I am able to select the servers that I play on and see how many characters I have on each server. I clicked on each server to login to the server, I wait 15-20 seconds, then I get a connection error.

I have pressed the print screen to take a screenshot  of the "connection errors", but I don't know where they go to or if the screenshot succeeded. I don't have swtor in the documents folder where the screenshots go.

@Texman81 

connection errors can also occur when a net issue is happening, where that issue lays is generally indicated by the number of people affected

If you get lots of posts then its likely a server issue or a region, if there is only one or two people then it can be defined down to a particular ISP

this is why it is important to test that computer on another internet connection, this will verify it isnt an issue with that computer if the game works ok on another connection

Edit a VPN may help if the issue is net related

The post at this link has the common server error screenshot in the first post , in that case it was a server ban, but the same message can occur with communication issues

That's not the server error I got. The error I got said "A connection error has occurred, if this problem persists, please visit www.swtor.com/support to contact our Customer Service Team". The error I got showed up after attempting to login to the server. I found the picture online, but that is the error I am getting.

Tethering is not set up with our mobile phone provider.