Forum Discussion

IL2freak's avatar
4 years ago
Solved

Subscribtion Problem

Hello,

recently picked the game backup and wanted to subscribe/ add some Cartel Coins to my account.

So my Problem is i can't buy any cartel coins or subscribe to swtor, it neither works with Credit Card nor via Paypal.

It goes to the screen seen in the attachement and doesnt go futher.

The second problem is i now bought a 60-Day Pre-Paid Time Card, but it said that there was a Problem with my account and i should try to put the code back in later.

I tried it again and now it says that the code is already used but i didnt got the subscribsion.

It worked with Cartel Coins that i bought via Pre Paid so i dont really understand what the problem is.

Thanks in adcanve

  • @IL2freak 

    To fix the account you need to reset the password on the linked EA account that account has the persona abcinb5nmifw5 (not IL2freak your posting on now) that EA account uses the same schmid-ninghetto email as on your swtor account 

    use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

    Support also said there was also payment issue on the account so after changing password if you plans to make purchase on swtor.com, should wait at least 24 hours

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    Support also have your email but need the above done before able to add gametime , it is 11:40pm so i am good for the day now but will check status tomorrow 

8 Replies

  • @IL2freak 

    swtor username ? can check what the account issue is

    also you will need to email the code into support@swtor.com from email attached your swtor account 

  • IL2freak's avatar
    IL2freak
    4 years ago

    My Swtor Username is NicolasSchmid, ty for the quick reply will send you the code asap to the email.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @IL2freak 

    To fix the account you need to reset the password on the linked EA account that account has the persona abcinb5nmifw5 (not IL2freak your posting on now) that EA account uses the same schmid-ninghetto email as on your swtor account 

    use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

    Support also said there was also payment issue on the account so after changing password if you plans to make purchase on swtor.com, should wait at least 24 hours

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

    Support also have your email but need the above done before able to add gametime , it is 11:40pm so i am good for the day now but will check status tomorrow 

  • IL2freak's avatar
    IL2freak
    4 years ago

    Thanks, for the help.

    changed the Password and will wait, hopefully that fixes it.

  • I have the same issue, swtor username is karilafoo, but my EA account and my SWTOR email are the same, so I'm not sure what the issue is ☹️

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @vilifyexile 

    You need to reset the password on the linked EA account that account has the persona fabulousbudgie (not Vilifyexile your posting on now) that EA account uses a Yahoo email  (swtor got a different email)

    use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • Imnepoh's avatar
    Imnepoh
    2 months ago
    @proxos666 Good day.Please help me understand the situation.What problem prevents me from crediting purchases to SWTOR purchased on Steam?What information should I provide for this? Thank you in advance.

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