Forum Discussion

Hero+

5 years ago

Subscription Issues 2021 (not steam purchases) bought from swtor.com

This post is for subscription issues bought from swtor.com Please provide your swtor username when posting. If you bought from steam please follow the sticky - https://answers.ea.com/t5/Technic...

Wolfiry

5 years ago

Hi! My username is Wolfiry.

My rolling sub went out and I cant renew it.

When I try I keep getting: "An error has occurred while trying to process your request. Please, try again later. {0}"

I have changed the billing info by deleting and readd the info.

I have tried on different webbrowsers.

No money is taken from my account so far.

proxos666
Hero+
5 years ago
@Wolfiry

Support said it looks like a bank decline, maybe chat to your bank ?
- Gemorroi2
  5 years ago
  Step by step
  1) Going to "My account"
  2) Going to "Subscription" to choose a plan
  3) After pressing "By now" on any plan I get:
  I don't see payment methods at all. So, this is sure not my bank issue.
  And I can't pay since 1st January
  - proxos666
    Hero+
    5 years ago
    @Gemorroi2
    
    You should be good to purchase now
    
    use incognito mode on chrome if you still see the maint screen
- Wolfiry
  5 years ago
  @proxos666
  
  Hi!
  I talked with my bank and it seem to have to do with some new EU law and about secure payment and that Swtor aint connected to that system.
  It looks like I have for now set up a Paypal for it instead.
  
  Thanks for the assist!