email the proof of purchase per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
i will have a response in about 7 hrs as to the cause of your account issue ( which is likely the linked ea account requires a password reset ) as that disables purchasing on swtor and game time will not add to the account.
May I have help the same issue. I already emailed the pictures of everything but can add them if needed.
User:Viber
You need to reset the password on the linked EA account that account has the persona Viber100 (not Darksins55) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
support also say they do not have an email from you , check not oversize per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
So i changed it and it still does not work. The Email says sent but i will send another one right now.
Support still do not have an email from you , if an option call support when the lines open and request to upload the screenshots whilst on the phone
