Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Subsription missing and no GMail

Hi, I have recently subscribed (a couple of days ago). However, besides on the website, my game is still free to play. I have reinstalled the game, but it wouldn't change to subscription. Is there an...
  • EA_Kat's avatar
    EA_Kat
    8 years ago

    no, it should show there. It sounds more like you are logging into the wrong account. 

    Make sure you use that accountname on the launcher. 

    If you still got trouble, please call my colleagues and they can guide you through it. 

    ~Kat

Anonymous's avatar
Anonymous
8 years ago

Hi there,

thanks for the quick reply. My username is jaredelcid

I have tried adding googlemail as well, but so far I haven't received mai

Thanks

EA_Kat's avatar
EA_Kat
Icon for EA Staff rankEA Staff
8 years ago

Heya @Jared_El_Cid, 

I can see you with an active subscription on that account. So I hope everything worked out fine in the end 🙂

~Kat

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thanks, But when I launch the game. I am still a free-to play user... Does this take time?

    • EA_Kat's avatar
      EA_Kat
      Icon for EA Staff rankEA Staff
      8 years ago

      no, it should show there. It sounds more like you are logging into the wrong account. 

      Make sure you use that accountname on the launcher. 

      If you still got trouble, please call my colleagues and they can guide you through it. 

      ~Kat

      • Anonymous's avatar
        Anonymous
        8 years ago

        Apparently, I booked the subscription on a different login, that I haven't created. This is strange. Is it possible to transfer a character from one account to another? This sucks I was already at level 36...

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