Forum Discussion

Dragan_B4's avatar
10 years ago
Solved

SWTOR - not receiving 'One-Time Password' to access my account

I can't access my Account on SWTOR. I know my 'Display Name' and I know my Password but the screen then asks me to enter a one time password that is never sent (at least not to my email. I cannot confirm which email it's sent to because I can't access my account - I'm stuck! If a support person could look into it that'd be great. The email address is the same as my EA account email address. 

Thank you in (very eager) anticipation.

  • @Dragan_B4

    If the EA account and swtor account is linked try changing the email address on the EA profile and then see if the OTP arrives

    If it doesn't phone is the only way to resolve (or wait longer and see if it arrives)

    if you have skype you can phone for free, see example here
     
    add a contact with number +18553452186
     
    that number should be 24/7
     
    Otherwise contact Numbers are here

35 Replies

  • Naylind's avatar
    Naylind
    8 years ago

    i'm stucked here from like an hour to try to accede my account to renew the bills -.- c'mon after years this part is a total disappoint. OTP never came, tried 3 times to change the password and validate it, i don't really know what to do now, The OTP from the launcher came instantly.

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    Support is available 7 days a week during the designated times, and can assist getting you back into your account on the day you call.

  • Mistovev's avatar
    Mistovev
    8 years ago

    Not receiving "One-Time Password". Oh, yes I know, answer here, and there, and on the EA help site, and on Forums and everywhere? No, not receiving! I am not going to call the support, because if I do call the support every time from my Country if there is some problem, my phone bill would be with six zero's! So, the thing was working for 3 years perfectly, and now, as a cherry on top of everything, new Conquest not working properly, "Introduction to conquest" quest, won't reward at all... And a lot of other stuff, for which I really do not care, but now, I wanted to renew my subscription, and I cannot log in, because the Bot, will not send the One Time Password? Please fix this, or just remove it from my account, I really do not care for "so much" security, it's not the Fort Nox 🙂

    Thanks 🙂

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    8 years ago

    @Mistovev

    There is an existing thread about the issue here.  The last update we got is that the issue should be resolved as per here.

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