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BloodySatyr's avatar
9 years ago

SWTOR account not linked to Orgin Account

Hi all,

So I have an issue with my SWTOR account where I can't pay for a Subscription (it's not my bank because I can BUY Cartel Coins).

I fear there may be no other solution to this other than create a new account.

When I first created my SWTOR, years ago, I used a different email to my main Origin/EA account (which I am using to write this) so it obviously created a new Origin. I then got my SWTOR origin account merged with my main one (not knowing it may destroy SWTOR). That is when I started having issues with Subscribing.

All I want to know is if there is a around this. Technically my SWTOR account isn't lost as I can still use and play it and when I try to create a new origin account it tells me that email address is already in use as well as my account name. It just doesn't recognise the account as Origin.

Can anyone help?

Thanks

3 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago

    @BloodySatyr

    Are you logging into swtor.com or your origin account to renew or purchase a subscription?  Normally it should be done via swtor.com directly.  If you are using swtor.com then is there a specific error message you are receiving?

  • I'm logging into swtor.com to purchase. The error message was something like; "An error occurred while taking payment, please try again"

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago

    @BloodySatyr

    Unfortunately for that error it can be several things, payment issue, account, card, bank, etc.  In order to get specific details on to the issue you would need to call Customer Service.  Once they verify your account they will be able to provide more details.  You can use the below information to contact customer service:

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

    [CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

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