SWTOR crashing my computer one certain part

Question

The game only crashes on one certain part of the new eternal throne story line, I haven't got this problem with any other characters.

------------------System Information------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Time of this report: 2/13/2017, 09:58:19&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name: LAPTOP-JRAHEE84&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine Id: {32833AB9-2D1C-4E77-ABF3-07A775D3A9EB}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Manufacturer: HP&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: HP Pavilion Notebook&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: F.23&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 8192MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Available OS Memory: 8078MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 3143MB used, 6213MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\WINDOWS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 12&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DX Setup Parameters: Not found&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 10.00.14393.0000 64bit Unicode
------------DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.
--------------------DirectX Debug Levels--------------------Direct3D:&nbsp;&nbsp;&nbsp; 0/4 (retail)DirectDraw:&nbsp; 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:&nbsp; 0/9 (retail)DirectSound: 0/5 (retail)DirectShow:&nbsp; 0/6 (retail)

I appreciate any help give, I really want to finish the story.

papatym · Answer

Hi, can you give more information about crashing, like in which moment it crashes, how it crashes, are there some lags before crashing?

xpinds · Answer

There is no lag beforehand, After being stranded on korriban with empress accina and killing minister lorman you head back to odessan to intercept ex chancellor suresh, the mission log says&nbsp;enter the war room, it has the green shield on the door and when I step foot inside it crashes will loading .
knights of the eternal throne&nbsp;ran smoothly, the new eternal throne storyline was working&nbsp;fine up until this point, any idea?

thanks&nbsp;

proxos666 · Answer

@xPinds

Can you provide the full dxdiag per this link&nbsp;
Cheers

Have you tried a repair ?

Non-Streaming launcher - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner.
If this is NOT present, With the new launcher after login , select the username pulldown on the top right and select settings, then press repair.
&nbsp;
Streaming launcher - If the letters "ST" is present, close the launcher, right mouse click on the game shortcut,
select open file location and delete the BitRaider folder. Then start the launcher

xpinds · Answer

I have deleted the bitraider folder and still nothing worked and it wouldn't let me repair from the launcher, anywho heres my DxDiag

https://hastebin.com/bajuvizuha.tex

proxos666 · Answer

@xPinds

The dxdiag is showing the below error which is listed as a hardware error if you press the windows key and type reliability and open the reliability history you should see it&nbsp;

+++ WER6 +++:
Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN9KBL_0_BBHANG, type 0

Event Name: LiveKernelEvent

now this can also be video driver as evidenced with igdkmd64.sys or trying to restart a game after the video driver has collapsed
Your using a Intel 620 the latest driver listed is at this link&nbsp;and is different to what you have installed

yours&nbsp;21.20.16.4542 &nbsp;latest listed is 15.45.14.4590

Edit - i just crosschecked against your CPU i5-7200U to be certain - Link&nbsp; ver 15.45.14.4590&nbsp;

Now the intel cards are certainly known to have issues, the part you are having an issue with lower all gfx to low and retry , then put settings back, will need to do this for all problem areas.

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SWTOR crashing my computer one certain part

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