Given you have already called CS I will flag this with @EA_Kipling
No characters where deleted by swtor , what occurred with the release of 4.0 was that the companion gear was made aesthetic
http://www.swtor.com/patchnotes/10202015/game-update-4.0-knights-fallen-empire-early-access
They were deleted tho. I attached screenshots of the messages I got from the SWTOR team and that my characters were deleted. I know it's been some time but I remember that I had a trooper because well it's very different from lightsabers. Also I remember buying a lot of unlocks and buying a ton of packs that I do not have in the characters I have access to. It's pretty hard for me to forget when I used cartel coins to get more cargo and inventory space because for the longest time I was f2p. When I eventually caved into buying stuff for the game and was spamming packs, I remember getting a ton of what I remember to be undesirables such as the cybernetic armor. Now I only have one cybernetic legs in my pack collector... I could go on and on about what I remember I had that isn't there anymore but I think I hope I've made my point...
