They were deleted tho. I attached screenshots of the messages I got from the SWTOR team and that my characters were deleted. I know it's been some time but I remember that I had a trooper because well it's very different from lightsabers. Also I remember buying a lot of unlocks and buying a ton of packs that I do not have in the characters I have access to. It's pretty hard for me to forget when I used cartel coins to get more cargo and inventory space because for the longest time I was f2p. When I eventually caved into buying stuff for the game and was spamming packs, I remember getting a ton of what I remember to be undesirables such as the cybernetic armor. Now I only have one cybernetic legs in my pack collector... I could go on and on about what I remember I had that isn't there anymore but I think I hope I've made my point...
When you called CS they may have been right, your account may have been hacked , swtor certainly does not delete characters
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