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SpiritGaming501's avatar
SpiritGaming501
Seasoned Newcomer
1 month ago
Solved

Swtor "there's a problem with your account, check your email for instructions"

There is no email to check that I can see in my inbox. Up until maybe 4 to 5 hours ago I was playing swtor through steam fine. But now I'm suspended to my knowledge I haven't done anything to break T...
discussion
  • proxos666's avatar
    proxos666
    1 month ago

    Call Swtor support when the lines are open, they can assist further

    If an account is considered compromised or suspected fraudulent purchases  it can be locked 

    using a VPN etc can cause this at times for example
    same if the linked EA account is disabled due to inactivity

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
1 month ago

Hey SpiritGaming501​ were you able to contact the SWTOR support team as was suggested by proxos666​  if so can you let us know if you're still having the same issue or if they were able to resolve this for you?

SpiritGaming501's avatar
SpiritGaming501
Seasoned Newcomer
1 month ago

I was able to reach out my suspension was lifted. It was too my knowledge a false chargeback issue. But I'd like to confirm if it was a billing issue or a conduct issue. If I can be told as such through email if possible? So that I can see about if that infraction can be cleaned off my record. It doesn't show in the violations tool ea has, just wanted to see what I was dealing with and why the suspension happened. I can forward the email chain with any proof plus the conversation with bioware disputes at their  email address.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 month ago

    That would be something that would need to be discussed with the Support team directly SpiritGaming501​ as it wouldn't be something we can do here on the forums for you.


    • SpiritGaming501's avatar
      SpiritGaming501
      Seasoned Newcomer
      1 month ago

      I understand, can I at least get pointed in the right direction of the support team for future reference?

      • EA_Rtas's avatar
        EA_Rtas
        Icon for Community Manager rankCommunity Manager
        1 month ago

        Absoltuely, if you follow the directions that proxos666​ provided you can get in touch with SWTOR suport directly. As for what to ask for just be sure to be clear about your issue.

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