per the guide link, either of the below will do using notepad
To post your DxDiag either:
1. Select the 'Choose file' button below the post box
2. Find the DxDiag file and select it - hit Open
3. Add text to your post and hit Submit
OR
1. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
2. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
3. Copy the link of the page in your post, along with a precise description of your issue.
Ok from the dxdiag , windows 10 is not fully updated just for info
now the video card you have is below the minimum game requirements and fails the 1GB dedicated Vram , yours has 128mb from the dxdiag
the game may run but there maybe areas where there maybe issues and lowering all gfx to low is needed
example benchmark for your video card at this link
Few things to check is that the laptop isnt overheating as graphics issues will start to appear if this is the case too
your driver is from 2018 too so can try this link and use either the "get started" button and follow that or downlaod the direct driver and try to install it
the current driver may need to be uninstalled first
How can I uninstall my driver?
just did the update and upgrade. It didn't work but thank you so much for trying to help me. I appreciate your help
paste the copy of your client_setting file too so can have a quick check
