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Anonymous's avatar
Anonymous
8 years ago

U.S. Tech Support Phone Number Constantly Busy?

So, I've been reading, following guides and jumping through every hoop imaginable trying to get some kind of customer service for my security key issue. The U.S. number, , has been constantly busy for most of the day. Sometimes I get one ring out of it, then silence. Does anyone have an idea as to what is going on or if the customer support line has been abandoned like the old support page? None of the guides work and I cannot get any kind of advice. Please help.

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

6 Replies

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @spartan082b

    We were having some temporary technical issues with the phone lines yesterday (at about 20:00 UTC) that lasted a few hours, so anyone who tried to call in would not be able to get through. Apologies for the inconvenience.

    The issue is resolved now, so you'll be able to call should you need to.

  • AhmPizzed's avatar
    AhmPizzed
    8 years ago

    Same thing. Just tried calling, 11/30/17 at 12:18 CST, got 1 ring then went to constant busy signal.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I just tried to call Support at 1305MT and got a constant busy signal.  Any hope of getting the number up soon since it still seems to be inoperative?

  • Anonymous's avatar
    Anonymous
    8 years ago

    Issue is not resolved, been trying to call for over an hour still busy. have an active account i have been paying for. took a break for a year and now when i want to play it, have time to play it, again i cant call EA help very frustrating. hopefully i get a free year of premium.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I can't login to my account on swtor.com because the One-Time Password email never comes through. I've been trying for three days. In-game support told me to call that number but it's been busy every time I call for the past two days. It's so bizarre how difficult they are making it for me to give them money. 😞

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    If in a position to call the UK number as mentioned in this thread link  (Note the times open though) 

    Hopefully they can get this US phone issue sorted for when they are meant to be available next

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