Unable to launch game
I am able to get to loading screen but crashes shortly after 5 seconds of clicking play. I've tried the troubleshooting steps from here . [Guide] Game failing to launch on Clicking Play | EA Forum...
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Tried an older video driver ? like this one just in case
have you run a dxdiag per this guide , what sort of errors are at the end of the file
yeah I rolled back my video driver. the error report details have these files.
RetailClientVAL14UN5.dmp
5BUH1EE5.XML
bugsplat.log
Ran dxdiag , diag found no issues
can you save the dxdiag and link it here
heres the dxdiag.
dxdiag is showing an issue with the MoUSO (Microsoft Update Orchestrator Service)
what if any relation to swtor is unknown
Event Name: StoreAgentInstallFailure1
Open a command prompt as administrator and run
sfc /scannow
this will see if the issue lays in a corrupted store file
given this is a ti version card also place the nvidia driver into debug mode per this guide whilst testing
Motherboard Bios needs updating tooMicrosoft Windows [Version 10.0.26200.7171]
(c) Microsoft Corporation. All rights reserved.C:\Windows\System32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations.
C:\Windows\System32>
Switched to debug mode , and updated BIOS to latest version. still crashing on loading screen after clicking play.
I have no clue what else to do , just now I was finally able to get to character selection , but then it crashed when I tried to navigate.
Have you checked temps recently ?
Yeah temps seem fine.
CPU - 47.63°C
GPU TEMP#1 - 24.41°C
GPU TEMP#2 - 35.59°C
Also here is the logs of the successful boot to character selection , and second is the commonly crashing logs.
1st successful boot -
2025-12-10T19:06:51.287998 3120 INFO Login user: OzzyTheRage shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:2103)
2025-12-10T19:06:51.287998 3120 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2129)
2025-12-10T19:06:51.287998 3120 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2150)
2025-12-10T19:06:59.439287 3120 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-10T19:06:59.525151 3120 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-10T19:06:59.624626 3120 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-10T19:07:02.289124 3120 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1103)
2025-12-10T19:07:03.039640 3120 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1452)
2025-12-10T19:07:15.118144 3120 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2025-12-10T19:07:38.085349 3120 DEBUG Constructed with desired state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectionObject:42)
2025-12-10T19:07:38.085349 3120 DEBUG [OMEGACONNECT] Starting login: OzzyTheRage : @he3000n01.cloud.swtor.com:8995:castlehilltest [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::beginConnection:148)
2025-12-10T19:07:38.172769 3120 DEBUG setState changing state to [CS_LOGGING_IN] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:39.564387 3120 DEBUG Game launch reply address = he3000uep01b0d7d93420731ef.cloud.swtor.com:20949 [Connect.omega.appframework.ServerProxy](serverproxy.cpp:omega::ServerProxy::ReplyGameLaunch:178)
2025-12-10T19:07:40.007401 3120 DEBUG HandleInitialize completed. [Firestorm.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandleInitialized:411)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_APP_INITIALIZED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_CONNECTING_REPOSITORY] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_REPOSITORY_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_CONNECTING_COMPILERS] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_COMPILERS_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG setState changing state to [CS_CONNECTING_SHARD] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.007401 3120 DEBUG [SHARDCONNECT] Starting shard server connections [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ScriptCompilersConnected:301)
2025-12-10T19:07:40.194302 3120 DEBUG [SHARDCONNECT] All connections for shard connect have fully connected. [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::connectionsOpen:109)
2025-12-10T19:07:40.194302 3120 DEBUG Connection Object connected to Omega shard [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectedToOmega:326)
2025-12-10T19:07:40.194302 3120 DEBUG setState changing state to [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)
2025-12-10T19:07:40.732675 3120 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2025-12-10T19:07:40.929706 3120 DEBUG TellCharacterSummaries Firestorm.firestorm.OmegaWorldObject2nd common crashing issue log -
2025-12-11T17:08:03.613618 3b78 INFO Login user: OzzyTheRage shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:2103)
2025-12-11T17:08:03.613618 3b78 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2129)
2025-12-11T17:08:03.613618 3b78 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2150)
2025-12-11T17:08:11.844348 3b78 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-11T17:08:11.933416 3b78 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-11T17:08:12.038962 3b78 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)
2025-12-11T17:08:14.785901 3b78 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1103)
2025-12-11T17:08:15.510544 3b78 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1452)
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