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JustRedge's avatar
JustRedge
3 years ago
Solved

Unable to purchase subscription due to error with EA account

Hello there, I'm trying to purchase a subscription (more specifically the Join The Fight bundle) for my account, but every time I try to purchase anything via the store on the website I get this err...
proxos666's avatar
proxos666
Hero+
3 years ago

@Esceven 

that error usually indicates the linked ea account is disabled and requires a password change

Esceven's avatar
Esceven
3 years ago

@proxos666- and yet - it was just EA's app/launcher password that needed to be changed.
My EA and SWtOR accounts (and passwords) were exactly the same and operational. What is more - I purchased some unimportant game via EA to test if there was a problem with the payment system or some kind of "disabled" account as you write - but nope. The purchase from under the EA went smoothly.

The above mentioned synchro of emails and passwords between EA/SWtOR accounts and EA launcher was sufficient to solve the issue.
Yes, even though I changed my password at EA's web page a day before I still had to use an old password to get into the EA APP/launcher.
I did not touch my EA password today.
Hence the answer.

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Esceven 

    sounds like the ea app launcher account is the linked ea account , and is a different ea account would explain why you still needed to use a different password to login

    the email belonging to the linked ea account can be found on the transaction history page in your swtor account  

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