Unable to receive one-time password
I tried logging in to SWTOR today but I did not receive any one time password and was unable to log in. Is there a fix for this?
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For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™
[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]
Hi Owen,
I don't use Skype or even have a microphone! is there some other way to contact them.. Ie via email?
Also I am able to do a password change for my swtor account. I even get the email from them for the request. I can change it, but then when I go to login it asks for a one time password and that email never arrives.
Only other thing I can think of is if you can change the email address currently used ?
There policy doesn't allow them to help usually with this issue except by phone i'm afraid
you can try emailing support@swtor.com but I think there only response will be to phone i'm afraid.
How long has this issue been going on for ? maybe waiting 24 -48 hours to see if it self resolves is worth while , once you do get this sorted , think about applying a security key to the account even by using say winauth , there will be no need to wait for the emails anymore
sorry cant help more with this
The thing is I can't even get into my account to change the email address. It asks for a one time password there too.
Ive also just tried to login into the account again after confirming a password change and now it says the password is wrong. Is that because I couldn't confirm it in time with a one time password?
Not sure i'm afraid,
Maybe waiting 24 hours is the best thing to do at present and then see if the password email arrives.
phoning is the quickest but even then the only thing they will do is to change the email address being used on the account.
Once you get past this hurdle set a security key up , if no mobile available use www.winauth.com on that PC
