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iorveth1271's avatar
iorveth1271
New Novice
2 years ago
Solved

Unable to subscribe due to error

SWTOR-User: lorveth

I have been unsuccessfully trying to resubscribe for the past hour or so, using both PayPal and direct debit, both of which have worked without issue near the beginning of June for a CC purchase, and yet I am always met with the same error message when trying to pay for a subscription.

It reads:

"An error has occurred while trying to process your request. Please, try again later. {0}"

 

I've searched online and through here for various bits of advice on what might be causing it and it seems to often be a case of the EA and SWTOR account email addresses being separated and that the solution tends to be resetting the password of the EA account associated with either the email address the SWTOR account runs under or the ID the SWTOR account runs under.

I've tried this multiple times for the email address, to no avail and have no idea what email the EA account with my SWTOR ID could be running under, nor if I would even still have access to it if that one is indeed the issue, given it's been 10+ years since I'd have last accessed it if so.

 

Would love any help to get my subscription up and running again!

  • @iorveth1271 

    seems there is an issue purchasing on swtor.com at present, best to wait 24 hrs, otherwise if linked to steam, steam purchase will work

8 Replies

  • Hello, I am also having this problem, exact same error message, and have taken the same steps for changing passwords.

    My display name is Rebelphantum, apologies for the inconvinience. Id like to refrain from having to make a new SWTOR account as I have quite the attatchment to this one.

    Thank you for your time in advance.

  • @proxos666 

    I'm having a problem subscribing as well.  I'm trying to start a 30 day subscription (my last subscription ended a few weeks ago) but it won't take my credit card (not a debit, just credit) or my paypal.  The screenname is Kingdomsdragon

  • @iorveth1271 

    seems there is an issue purchasing on swtor.com at present, best to wait 24 hrs, otherwise if linked to steam, steam purchase will work

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @Rebelphantum 

    seems there is an issue purchasing on swtor.com at present, best to wait 24 hrs, otherwise if linked to steam, steam purchase will work

  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @Kingdomsdragon 

     there is an issue purchasing on swtor.com at present, best to wait 24 hrs, otherwise if linked to steam, steam purchase will work

  • iorveth1271's avatar
    iorveth1271
    New Novice
    2 years ago
    @proxos666

    Thanks a bunch for the info!

    I tried it again just now via direct debit and while it gave me an error again, stating that there's a problem processing the request, it appears to have gone through this time as I now have 29 days of sub time remaining!
    Payment status is still unconfirmed but here's hoping everything works smoothly this time!

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