Forum Discussion

nex_c86's avatar
nex_c86
5 years ago

unconfirmed purchase

good evening, i made a 60 day purchase through swtor.com directly, i paid with my paysafe account as i have beed doing since 2018 this time it showed an error on the verification part, the last one,...
nex_c86's avatar
nex_c86
5 years ago

Nexusvan

that is my username, i can get a screenshot of my paysafe as proof of purchase or give the invoice number

thanks again

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

@nex_c86 

Please do not post any payment screen shot or other personal information here.

[Edit]

Thanks.

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @nex_c86 @EA_Barry 

    I will have a response for you in about an hr , be aware that EA advisors are unable to help with swtor 

    • nex_c86's avatar
      nex_c86
      5 years ago

      Thank you so much! I really appreciate it

      • proxos666's avatar
        proxos666
        Hero+
        5 years ago

        @nex_c86 

        Support can see one failed, the other paysafe one is still open in their system, that needs to say close
         
        they said it appears paysafe are having a delay to be around 2 days (that is based on what they can see on their side)

        if that purchase changes state to close and you still dont have your game time let me know

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