Forum Discussion

nex_c86's avatar
nex_c86
5 years ago

unconfirmed purchase

good evening, i made a 60 day purchase through swtor.com directly, i paid with my paysafe account as i have beed doing since 2018 this time it showed an error on the verification part, the last one,...
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

@nex_c86 

Please do not post any payment screen shot or other personal information here.

[Edit]

Thanks.

proxos666's avatar
proxos666
Hero+
5 years ago

@nex_c86 @EA_Barry 

I will have a response for you in about an hr , be aware that EA advisors are unable to help with swtor 

  • nex_c86's avatar
    nex_c86
    5 years ago

    Thank you so much! I really appreciate it

    • proxos666's avatar
      proxos666
      Hero+
      5 years ago

      @nex_c86 

      Support can see one failed, the other paysafe one is still open in their system, that needs to say close
       
      they said it appears paysafe are having a delay to be around 2 days (that is based on what they can see on their side)

      if that purchase changes state to close and you still dont have your game time let me know

      • nex_c86's avatar
        nex_c86
        5 years ago

        I will notify you if anything changes to the open state, thank you again for the help

        I don't have a problem with waiting one or two days as long as I know there's no problem

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