I highly commend you for the respectable text you've written, this is diplomacy at it's best, you have my respect and I completely agree with you on every single point you've made in this post.
Please don't shoot the messenger since this is an attempt to save you the disappointment: they don't care.
With the new ownership of EA, they probably care even less now. It's evident since with any major company there is some way to contact them but with EA/CG that's not a possibility.
The best attempt at help I've had is the online support staff on the EA website but EVEN with their help, eventually they have to refer to the team associated with CG/Swgoh which is where you hit a wall every single time.
I suggest giving it a try though, try the EA web support they are nothing like the Swgoh in game support bot scripts, maybe they can do something.
I appreciate your response and suggestion to reach out on the EA website. I have done that and hope it helps speed this up.
Capital Games Team
