“This account is banned from playing due to repeat offenses.”
It's the set response. If you have cheated you may have only cheated once, but most likely cheated more than this (if you did cheat).
have not been told what these alleged “repeat offenses” are, when they supposedly occurred, what category of rule violation is involved, or what activity on my account resulted in a permanent ban.
Nor will you. They do not give out this information. Though as this comes from CG, it's probably not harassment.
However, a permanent account ban is an extremely serious action,
If an account has benefited for cheating, there's no reversing that benefit. Furthermore, as there are PvP elements this account which has benefited from cheating interacts with other players' accounts. This cannot be allowed. Therefore, accounts that have cheated get no second chance.
I am also concerned that my account may have been subjected to coordinated or malicious reports by other players in connection with competitive rankings or rewards.
I very much doubt that the reports were due to doing well and somebody reporting you. This isn't really a productive avenue. What could have happened is that someone has looked at what you have done in the past, have come to the conclusion that you have cheated and reported you with the data.
I have already submitted the official SWGOH Ban Appeal Form today and requested that the account activity and enforcement decision be manually reviewed.
This is all you can do. We presume that such bans are manually reviewed.
I am asking for:
A genuine manual review of the account activity. (1)
Verification of the alleged “repeat offenses.” (2)
Clarification of the general category of violation being alleged. (3)
Restoration of the account if the enforcement decision was made in error. (4)
A few things that may be informative. There is a 'catch a cheaters' discord. They may have more information on the matter (if you've been reported for cheating) for you. Also, CG/EA have clamped down on players systematically sharing accounts to get around the ToS and purchasing from the website behind an IP. These may also apply to your ban.
Capital Games Team
