20K Crystal Inbox Issue Thread

"CG_RyDiggs;c-1282717" wrote:
Hello beloved Holotable heroes,

I hope you're all having a great weekend. I'm making a last attempt to clarify some questions and concerns in this thread.

I will try to answer questions for a duration, that are not understood or am able to answer, in the desire to productively provide clarity.

"These crystals were provided to players who 6 or 7 starred Captain Han Solo in the first two days of his release. Anybody who 6/7 starred CHS between his launch on 8/30 and 9/2 at 11AM received the grant. The end time was determined to be 24 hours after we announced the 5 star requirement was all that would be required for Rebel Officer Leia Organa shards."

You see here the conditions where players who made purchases in a certain time frame may have been affected by decisions made by us in that same time frame.

Only players who decided to 6* or 7* in that time window, when the requirements shifted, were affected.

Some players in this thread believe they qualified for the conditions above. If you believe your account satisfied the conditions above, please consider contacting Support in the game asking to have your account reviewed. We're happy to ensure all accounts affected are resolved correctly.


Other players in this thread seem to disagree with the policy decision itself. Please know, we do not ever intend to cause consternation or ill feelings.

We are saddened that you disagree with the action taken. We very much hope that you understand, it was our best option for the good of the game and its players.

There were pros and cons to EVERY option before us, including taking no action. The action we took was the best option our team had before us, given the limitations and options available.

We understand some players may not like or agree with the decisions we made, and that is deeply understood. We do not ever want players to feel frustrated or not enjoy the game.

Please know, significant procedural changes were made to ensure the events, like those causing this issue in the first place, are absolutely avoided at all costs in the future.


This discussion thread, for days, has provided few new views or opinions beyond continued expression of dislike of the action, which is noted, understood and processed.

I'm leaving this thread open so that you all can continue to express your opinion on the issue (within guidelines of course).

Thank you very much for your support, passion and continuing to let us know where we do great and where we can improve.


Cheers~!
Ryan Thomas (standing in for Kozi today)
Dev Manager

"CG_Kozispoon;c-1280262" wrote:
Apologies for the wait!

We want to provide some clarity around the crystals that were provided yesterday to some players. These crystals were provided to players who 6 or 7 starred Captain Han Solo in the first two days of his release. Anybody who 6/7 starred CHS between his launch on 8/30 and 9/2 at 11AM received the grant. The end time was determined to be 24 hours after we announced the 5 star requirement was all that would be required for Rebel Officer Leia Organa shards.

We hope this clarifies any confusion and as always, let's keep discussion civil and groovy.