Forum Discussion

Twitch_ItsR1co's avatar
2 years ago

2nd account banned after coming back from a break.

Hi, I'm unsure if this is the right place to post this, but from what I saw the EA support page doesn't help with these things.

I decided to take a break from my 2nd account because I couldn't keep up with two daily logins and I gave up with conquest as I decided to try Normal but got stuck against Jawa's on the first mini-boss battle thing which just pushed me away from that account. I just tried to login to the account today and got a notification saying it was banned.

I have a google play receipt from 17/02/23 that I've since tried to dispute but didn't get very far since apparently it's something that I've spent money on before and is my google account so there is "No evidence of unexpected activity", but it's $8 and nothing else has come up since (I guess because it's banned) so I'm willing to ignore it. As I wasn't actively playing during that time, I have to assume my account got stolen/hacked as I got an alert on my main gaming email about new activity on the email associated with that account, swgohrico@gmail.com

I don't know the ally code and since everytime I try to login it just tells me I'm banned so I can't get in-game to checl, but are CG able to track it down via the email? I did spend a decent amount of money (From my circumstances at least) on the game, and I DO enjoy it, it just got a bit much to keep up with everything and now suddenly it's banned. For all I know someone got into the account and did whatever they did to get it banned, CG thought I was account sharing and banned it, they kept harassing people in DM's so CG banned it, I have no way of knowing what because it just says "This account is banned due to repeat offenses". I've never had a ban or a warning of any kind, what "repeat" offences could I have done when I wasn't playing on the account?

I can't even login to my main account to help my guild with events because it won't let me change logins, it just keeps signing me into that account, so I'm now locked out of both accounts, I do have my main accounts info https://swgoh.gg/p/322957456/ , I don't cheat, I don't even know how people get cheats and I'd never risk losing an account that I've spent a few hundred on. I finally cracked 3M on my main account and I can't even get into it.

If a moderator or someone at CG could help me out, I'd obviously really appreciate it.

32 Replies

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.79,849 PostsLatest Activity: 19 minutes ago