accidental chromium

Hi folks, we only decided on the 350 crystals last night so if you put in a ticket yesterday, you wouldn't not have received the full amount. Please reopen your ticket and explain the issue.

As for the question of categories: "Missing Content" is the topic and select "Had content and lost it"

Wow a triple dip. Partial repay + full repay and the original purchase cards. All for not reading. Big thumbs up

Hey... I am one of the guys who accidentally bought the 350 crystal chromium pack. I’m grateful for the refund and I realize there’s many who made the same mistake.

Even if I had not made the mistake and others got a refund I would still be happy for them. There’s nothing wrong with being happy for others when they get a break. I’d rather be happy for others than complain. Just like those who can sim GW now with 50 wins instead of 150. Good for you guys. Summing then each day is so nice.

"TVF;c-1728251" wrote:

"StarWarsWantsTooMuch;c-1728180" wrote:
i will not spend a dime on this game again because of this action. these guys get free stuff for making mistake and people who played game and were intelligent enough to see the update and change get short sighted.

not cool at all. thanks alot for treating the community unfairly and reimbursing people for their own problems when the community as a whole has to deal with bugs and nerf changes and all types of stuff without any reimbursement.

if you were going to refund the community for a bug theres alot of other things like client update issues or the server lag issues that occur that would be better to reimburse the community for.

While I think it's silly people are getting free stuff, it's literally a smattering of shard shop currency. Who cares? Take a deep breath. It's gonna be ok.

Unless you pull something like Embo, Badstila, one of the "old" OR toons for Revan or one of the "new" OR toon for Darth Revan, etc.
The majority might have only gotten a few shards for useless toons they alrdy have (= shard shop currency) but there will be also ppl who got a high pull of any characters mentioned above.

1) no refund at all (justified) --> ok
2) refund of 175 crystals for those who can't read/don't pay attention --> uhhh, but ok
3) refund of 350 crystals for those who can't read/don't pay attention AND a free chrom for the others --> ok
4) refund of 350 crystals for those who can't read/don't pay attention --> NOT ok

Unfortunately it looks like they went for the worst option.
This is encouraging for future "accident" buys of stuff and refund demands whenever something gets moved.
Have made a note.

"Stenun;c-1728425" wrote:
I would like to point out that there was no advance notice that the pack was going to be moved and the patch notes went up on the forum at 23:17 GMT. The shop resets at 00:00 GMT.
So in those 43 minutes we're supposed to stop everything we're doing and read the patch notes before resuming playing the game and doing something on auto-pilot that we've been doing every day at 00:00 for years?
To me that sounds a little unreasonable.
Are you seriously saying that every time a new patch comes along you don't touch anything until you've read the patch notes? Nothing at all? You've not even once thought "I won't read the forum post for this new character as it's a lot more fun to discover a new character's potential in-game"?
How about for all your other games or is this the only one where you have to read the patch notes first?
etc.

I appreciate some people are annoyed but I think the annoyance is unjustified in this particular instance.

There was an ingame message about it.

Message or not. I hadn't read the patch notes and managed to stop myself in time when I saw "purples" instead of "free". I was about to get on the forum and complain about the absence of bronziums when I figured I should search the list first.

Note that the next day, motor memory almost made me click the purples again another two times, but once again, I could stop myself in time. It's dumb that I am now regretting that I paid attention.

I think some people need to get a grip here.
-A small number of players mistakenly bought a chromium.
-Of that group, a very small number got a good drop from it. The rest got some shard shop currency (so who cares if they get it for “free”).
-Out of that group, a small subset will be contacting “help” for a refund. We don’t care about the rest because they paid for the card anyway.
-Of that small subset, some will successfully navigate the cumbersome maze of confusion and incompetence that is the “help” dept. and get a refund of 350 crystals.

It’s honestly not worth getting bent out of shape over. If you’ve ever dealt with “help” before, you’ll realize that the 350 crystals is the least they deserve for the time and aggravation involved.

"Nauros;c-1728493" wrote:

"The_Noobish_Hipster;c-1728485" wrote:

"Nauros;c-1728472" wrote:
For those who didn't open one on accident:
I tried to submit a ticket aksing for a free chromium pull to get the same rewards as those who made the mistake, mostly just to see what will happen. I was expecting something like 10 CW Chewie shards at most, more likely nothing at all, but I got full 350 crystals.

I hope they wipe those ill-gotten gains from your account. At least. I don't think it's cool to promote freeloading. Abuse of generosity doesn't encourage more generosity...

How is it "ill-gotten gains" when it was given by the official support after I clearly and accurately described the situation?
Anyway, I wouldn't really mind if they decided it was a mistake and took it away, it was much more than I expected.

Did you use them for the chromium pull that you asked for?

"Nauros;c-1728472" wrote:
For those who didn't open one on accident:
I tried to submit a ticket aksing for a free chromium pull to get the same rewards as those who made the mistake, mostly just to see what will happen. I was expecting something like 10 CW Chewie shards at most, more likely nothing at all, but I got full 350 crystals.

...and this is why we can’t have nice things.

"Stenun;c-1728425" wrote:
I would like to point out that there was no advance notice that the pack was going to be moved and the patch notes went up on the forum at 23:17 GMT. The shop resets at 00:00 GMT.
So in those 43 minutes we're supposed to stop everything we're doing and read the patch notes before resuming playing the game and doing something on auto-pilot that we've been doing every day at 00:00 for years?
To me that sounds a little unreasonable.
Are you seriously saying that every time a new patch comes along you don't touch anything until you've read the patch notes? Nothing at all? You've not even once thought "I won't read the forum post for this new character as it's a lot more fun to discover a new character's potential in-game"?
How about for all your other games or is this the only one where you have to read the patch notes first?
etc.

I appreciate some people are annoyed but I think the annoyance is unjustified in this particular instance.

Well I'm not going to complain about this, but have to say that I find the situation said and funny at the same time. I don't understand people who click on something before paying attention and reading what they are actually buying - and that has nothing to do with having seen the patch note or not! It only has to do with concentration and mindfulness, which nowadays is a big problem especially for a lot of younger people. Reading a book from time to time can help to calm down the mind ;) .
Enjoy your (undeserved) rewards, I am not grudging, but my biggest concern (as someone else has mentioned before) is that this solution could lead to a future abuse, people trying to get more free stuff and refunds, reasonable or not.