Banned for no reason

Oh, AlexanderG you sly fox.

"TheFilthyJedi;c-2403786" wrote:
Yes that's my account, is it bad to have an account on swgoh.gg? I don't know the first thing about hacking?

It's not a bad thing at all.

I’m no expert, but their GAC history looks ok to me, as much as is available anyway. Doesn’t mean there isn’t another reason mind…

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

I have a contact at CG that I can escalate this issue too, but he's not online today

Ping me on Monday as a reminder

"Ultra;c-2403785" wrote:

"AlexanderG;c-2403780" wrote:

"TheFilthyJedi;c-2403776" wrote:
I sent him a message last night but no answer, says he hasn't been active since August and https://swgoh.gg/p/219786918/

I think messages there are still picked up though.

Look, most bans are due to hacking of battles on the client side that lead to completely implausible results. ** I'm not accusing you ** but if you post your GAC results then that either riles that in, or out.

There might be false bans, lets not rule anyone out without investigating

Hey Ultra,

I did say I wasn't accusing OP of cheating.

Cheers.

"Ultra;c-2403803" wrote:

"Ontouralldaynz;c-2403800" wrote:

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

Standard operation from people who wont and can't help you. I've had an ingame issue for a year or so now, I've provided screen shots, each day or each week its a bunch of dead end responses then "have you tried the forum" yeah I have and I don't see why anyone on a public forum would top up my account with items I bought I never got.


I'm not surprised they sent you here, none of the people that ever respond on the ingame answer anything, use real names and when they don't know what to do, they end the chat. I hope your figure out why your account was banned, my got banned last year for no apparent reason either for a week, never used any cheat codes (wouldn't even know how) and at the most I've spent a total of $10 USD on the game in 6 years of playing it.

what’s your current ally code ( i assume you still play the game under a new account since you are still here a year later)

Ironic, ha.

"DarjeloSalas;c-2403806" wrote:

"Ultra;c-2403803" wrote:

"Ontouralldaynz;c-2403800" wrote:

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

Standard operation from people who wont and can't help you. I've had an ingame issue for a year or so now, I've provided screen shots, each day or each week its a bunch of dead end responses then "have you tried the forum" yeah I have and I don't see why anyone on a public forum would top up my account with items I bought I never got.


I'm not surprised they sent you here, none of the people that ever respond on the ingame answer anything, use real names and when they don't know what to do, they end the chat. I hope your figure out why your account was banned, my got banned last year for no apparent reason either for a week, never used any cheat codes (wouldn't even know how) and at the most I've spent a total of $10 USD on the game in 6 years of playing it.

what’s your ally code of the banned account

what’s your current ally code ( i assume you still play the game under a new account since you are still here a year later)

https://swgoh.gg/p/721861994/

Said he was banned for a week, so it will still be this account.

I would think if you ban someone even for a day, that standard procedure would be to inform them they were banned, tell them why, and give them an address or something where they can challenge it if they want to. Just banning them and saying squat is a pretty poor way of handling it.

"Ultra;c-2403934" wrote:

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.

"Jakdnels;c-2403947" wrote:

"Ultra;c-2403943" wrote:

"GegeGerard24;c-2403942" wrote:

"Ultra;c-2403934" wrote:

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.

ok but if everyone appeals it doesn't change the fact it clogs up time that could be spent on banning other cheaters

It might clog things up a little if there was a remit to address, but if the reason they were banned was in the message, at least they'd know how they were busted so they (ideally) wouldn't claim ignorance

”you were found to be cheating”

“Oh that was because my friend was playing on my phone”

they’ll come up with different excuses to excuse their cheating in my experience

"Ultra;c-2403943" wrote:

"GegeGerard24;c-2403942" wrote:

"Ultra;c-2403934" wrote:

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.

ok but if everyone appeals it doesn't change the fact it clogs up time that could be spent on banning other cheaters

Does it though? People here in these threads debunk claims in minutes, sometimes seconds. And you said yourself that accounts are accidentally banned. So, you're just supposed to wait on posting a message and hoping to get it through the system which means the guy could miss 3 - 4 days, maybe more, maybe less. Could less several hard to gain spots in arena's, etc, lose tons of mats and what do they do? 'Sorry about that bud, we'll turn it back on'?

If you have the evidence the ban the account, you have the extra 30 seconds to cut/paste the info in the ban email and explain why. Not doing that is sort of the equivalent of what happened to Cassian in his show.

Sure, i wager 9/10 ban's are legit, maybe 99/100. Doesn't give them the right to hammer the 1/100 and tell them the sucks to be you, does it?