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Enessugcvwuhdb's avatar
Enessugcvwuhdb
Rising Newcomer
1 month ago
Solved

Been banned for no reason

So basically I’ve played coliseum for the second time. This morning or so I’ve deald like 10-20 damage with the basic lady you have on there but now I’ve did like damage in the millions I didn’t know how to handle that bug and played like 3 rounds and got insta banned for “cheating” but I can swear I have nothing to do with it is there anyone that could help me I’ve already opened a ticket in game but with my knowledge that this game is years old and that maybe because of that that the support may be dead my only hope is this forum.

  • Hey Enessugcvwuhdb​,

    Please see this post if you feel an action was taken on your account incorrectly. While we aren't able to make changes to your account on the forums, you can fill out the form in that link if you'd like to appeal. 

    I'm afraid we aren't able to provide an ETA or discuss the outcome of the investigation, but that link will get your appeal to the team that can check into this for you. Thanks for hanging in there while they're having a look.

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Enessugcvwuhdb​,

    Please see this post if you feel an action was taken on your account incorrectly. While we aren't able to make changes to your account on the forums, you can fill out the form in that link if you'd like to appeal. 

    I'm afraid we aren't able to provide an ETA or discuss the outcome of the investigation, but that link will get your appeal to the team that can check into this for you. Thanks for hanging in there while they're having a look.

  • Enessugcvwuhdb's avatar
    Enessugcvwuhdb
    Rising Newcomer
    1 month ago

    I get that and im open to fill out the application but I can’t access my ally code because I’m banned 

  • harvestmouse1's avatar
    harvestmouse1
    Seasoned Ace
    1 month ago

    You can view your profile on swgoh.gg   This will have your ally code.

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