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EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
7 months ago

Cheating and Appeals Process

Hello Holotable Heroes, 

We have updated our process for you to submit a cheater or to appeal a ban. 

To submit a potential cheater, please fill out this form: https://forms.gle/SDaJmjYy1is2M8Rn7 

To appeal a ban, please fill out this form: https://forms.gle/BdaiA13JqiaZGDPbA 

Submitting a person as a potential cheater does not mean they will get banned automatically. We will investigate the account and act accordingly. For Privacy reasons no notification will be sent to tell you if any action has been taken. 

Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make. Bans issued under the previous cheater investigation system will not be investigated. 

We understand cheaters ruin the fun of any video game and it’s frustrating to see that happen here.

Under the previous system to address cheating in SWGoH, we banned more than 4,000 cheaters and we anticipate actioning on more with your help. We are aware that people will go to extreme lengths to cheat at a Video Game (Sounds weird saying that, but those people do exist). We take fairness seriously and we will not tolerate cheating in SWGoH.

With your help we hope to remove bad actors that negatively impact players experiences and deter others who may be tempted to. We look forward to continuing to make SWGOH a place you enjoy.

Thank you for your continued support, see you on the Holotable!

-SWGOH Dev Team

10 Replies

  • I have reported a certain individual for blatant cheating several times. That person is still in game cheating. So no you people do not take this seriously! Why is that person still allowed to cheat? Well cheaters don't get punished so they keep cheating away. It is truly a sad state for this game.

  • GRANDOLAKEV's avatar
    GRANDOLAKEV
    Rising Hotshot
    31 days ago

    My understanding is they use the cheaters reported to figure out how to auto identify in the future then do huge ban waves. Could be wrong but there historically is "waves" of multiple people coming to the forum to try get sympathy for their banned account at the same time.

  • does anyone else think this info should be pinned somewhere rather than just randomly dropped in the forum?

  • How can we put the Ally code if you do not let us see it ingame? Somebody from my shard is using a dummy account so he has easy way of getting through him during his reward time, and because he has not moved the account out of the starter guild I cannot look him up.

     

  • SinisterTTCZ2's avatar
    SinisterTTCZ2
    New Novice
    24 days ago

    as you can see, he is in the starter guild to avoid being caught

  • "Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make."

    If you are unbanned, would it not make sense to tell the player they have been unbanned? I mean, it would be nice to know.
    What's the alternative? Trying to log into the game for days/weeks and hoping each time?

  • marcotwa27's avatar
    marcotwa27
    Rising Newcomer
    20 days ago

    There are 2 cheaters in my fleet arena and have been for several months. Despite numerous reports including evidence from GAC for blatant cheating (g6 phoenix beating relic teams) there has been no action and the players continue to hit rank1 every day. Surely it would be easy enough to invest some of their profits into auto tracking these blatant cheaters through some data matching. In the end I decided it's not worth the hassle so quit the game and deleted the app.

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