Forum Discussion

Yidusayoub's avatar
Yidusayoub
Rising Newcomer
7 months ago

Can't submit support request

I am having the same issue, using pc > I literally can't submit a ticket, the button straight up just doesn't work. I choose all the fields regarding my issue, type my description, even add a file "when its not even needed" and the submit button is just not working, its like clicking a blank space.....

How is this an ongoing issue for years it seems with such a huge company as EA, this is embarassing...

2 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey Yidusayoub​,

    I moved your message into a new discussion. The thread you found was very old. In these cases, it is better to start a new thread, per rules.

    Let's see what we can do to help you contact our live support team. 

    The buttons not working or being grayed out typically means a field in the form still needs to be filled in. 

    If you could send us a photo of the whole form where you get stuck, it might help guide you through. 

  • xXFIREMANXx31's avatar
    xXFIREMANXx31
    Newcomer
    4 months ago

    The submit button still does not work. I have tried on multiple different browsers as well as at different times, to no prevail. The button is not greyed out but will not send ticket. 

     

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