CG - Why can't we have nice things?

This is hopefully a well intentioned and recieved post to CG about the quality of the experience that CG itself and the game currently provides its player base.

Ive played for many years now. 14mil GP and a decently respectable mod score. I only say this to give an idea of the effort and commitment put into playing. I have a pretty solid grasp of things and frankly there is only stale modes and repetitive tasks to unlock something new in a few months. This is what led me to a guild that really enjoys TW, because at least its a fresh matchup each time and getting your guild to do everything together is very rewarding (outside of the game. Everyone knows rewards are trash). A 

So here are some things that I feel need to be addressed. Because I legitimately wonder if anyone at CG plays other games at all to see what someone without the golden egg of SW IP has to do to actually provide a good product that is engaging and has high player retention. 

Raid is a perfect example to start with. We're beyond one year into the proposed one year cycle of Order 66. You have us doing the same boring content beyond your self professed timeline. There is not a single communication about when we might hear anything about the new raid. Your communication is terrible. It would be nice to have SOMETHING tangible. Hell even your announcement that Sandbox is coming and SA going away had better transparency. Then let's talk about the sheer waste of time in the repetition. My raid screen can take anywhere from 2-5 seconds to load in and out. If i have terrible RNG or just misplay, I can easily add heaps of time because you cant make "restart" actually start the run with the same team over again. So I have to unload raid before I can restart it. You gotta fix this at the absolute bare minimum guys. It would be FANTASTIC if you could implement anything to allow simming raids again. 12 completions of a X difficulty with one team like the old Galactic Battle format would be nice . So it still takes time to accomplish in the lifecycle of the raid but not crazy. Count all higher tier attempts towards lower tier simming.  So if you did 10 at r3 , and then upped your team to r5, doing 5 more at r5 would enable simming of r3. 

TB could use polish to make it easier to engage with. Actually naming nodes for clarification sake would be nice. I personally think naming the node by the enemy would be great. Making it customisable would be a nice option. So a guild could put what enemy is there, or what mechanic,  a number or reference to correlate to a pinned reference or graphic. And that would leave the existing bar for actual communication.  Simming would be HUGE here as well. Running CM takes a huge amount of time. Getting mods on toons to succeed and putting them back is another layer of tedium most players can't be bothered with. So they just hit auto and fail. There's no incentive to effort, except the expectation to effort more, which means more time and more burnout. 

You've gotta reduce the time spent in game to keep your players from burning out. Create an engagement based incentive mechanism to combat the burnout and time suck. Actually reward your players for making that high effort repetitively. 

We havent even touched on my favorite mode, Territory War. There is not so much as an acknowledgement from you guys that the mode even exists, and yet everyone knows it is the most in need of a total overhaul. Could you guys even just do that and add new tiers for matchup and rewards until you actually have something? You could have something like Heroes of History where its a 4 guild free for all. Taking nodes, using squads to heal or garrison. You could have alliance wars with a 2v2 format. I would emplore you to look at other games PvP and see what theyre doing. Make Guild  PvP a totally seperate and unique mode from GAC. 

Please improve your communication and give players more transparency and lead time. And give us our time back. You've done great accelerating new players to higher GP , but the mid to late players who have been around and getting tired of the time suck and quitting. Its BRUTAL trying to recruit developed accounts WITH mods. The landscape of the game is wildly different since the introduction of LST and coliseum. 

CG_Meathead​ please help us out