More than 3 months have passed since the 17th of November patch, and as many of you already know, it greatly reduced the stability and performance of Swgoh on some Android devices and all Android emulators. And CG/EA are completely ignoring this issue, or at least it seems like they are, because there has been no acknowledgement about it, even after numerous reports on the EA support site.Here's my situation: I'm using Asus ROG II and Samsung Galaxy S10+, and Swgoh ran fine on both devices before that patch, on 60+ fps, no freezes, smooth gameplay with rarely any crashes or hangs. After that patch, both of those phones are stuck on ~27 fps and cannot run higher than that no matter what i do. I've even done factory resets and it didn't fix anything. Freezes, crashes and hangs happen daily, and it's frustrating. I've even bought another phone, a bit older model Samsung Galaxy A5 to make sure it's not on my end, or an issue of newer phones, and it has the same issues.I also tested all 3 phones on a few other games, and there are no issues at all. They only have issues with running Swgoh.So why am i posting this here? Because the support site wasn't of any help, and not only to me, but to anyone who reported the same issue. Here is how it goes: A player reports this issue on the Technical Issues section > A support staff member replies with: "Try the troubleshooting guide" > The troubleshooting guide of course, doesn't do anything, because this issue is obviously from the game/server side > Player replies back, letting the support staff member know, that it didn't fix the issue > Support staff member doesn't reply anymore.This is ridiculous, and i don't know what to do about this issue anymore. If anyone has any ideas or info about this, please share, it would be greatly appreciated, thank you.

And this is definitely related to the update, reports started right after November 17th patch, on Swgoh subreddit as well.

Me too, using a Samsung Galaxy Tab A, since November it can randomly freeze up after a short time, much to the point that I only do minimal things per session, and anything important like GAC or TW I only do 1 or 2 fights a time.From reading the bug reports, its pretty much most Samsung android devices, and while its been "acknowledged" as an issue, nothing seems to have been done about it.

I have a galaxy a50. I don't remember which patch it was (it may have been the November patch you mentioned), but my problem is when swapping apps. When swapping back to swgoh, the screen is frozen 90% of the time. If i do some inputs, it will sometimes come back to life, or it will stay frozen and i have to force close. Before the patch, i could swap back and forth quickly 9/10 times. On the 10th time it would just restart the game.I have other guildies with this same problem. It's very annoying. I've gotten to the point where i just close the game instead of minimizing it, but it sure was more fun to be able to swap around and not full load it every time

"Snake2;c-2341031" wrote:I have a galaxy a50. I don't remember which patch it was (it may have been the November patch you mentioned), but my problem is when swapping apps. When swapping back to swgoh, the screen is frozen 90% of the time. If i do some inputs, it will sometimes come back to life, or it will stay frozen and i have to force close. Before the patch, i could swap back and forth quickly 9/10 times. On the 10th time it would just restart the game.I have other guildies with this same problem. It's very annoying. I've gotten to the point where i just close the game instead of minimizing it, but it sure was more fun to be able to swap around and not full load it every timeHave the same issue here. Started from a patch not too long ago. Never had that issue before. It's pretty annoying to say the least.

CG/EA seem to still ignore huge Android performance issues

ChristophIV
Hero+
3 years ago
*some Android devices.
Executor_Arbyte
3 years ago
And this is definitely related to the update, reports started right after November 17th patch, on Swgoh subreddit as well.
Zaph0dd
3 years ago
Me too, using a Samsung Galaxy Tab A, since November it can randomly freeze up after a short time, much to the point that I only do minimal things per session, and anything important like GAC or TW I only do 1 or 2 fights a time.
From reading the bug reports, its pretty much most Samsung android devices, and while its been "acknowledged" as an issue, nothing seems to have been done about it.
SnakeB2
3 years ago
I have a galaxy a50. I don't remember which patch it was (it may have been the November patch you mentioned), but my problem is when swapping apps. When swapping back to swgoh, the screen is frozen 90% of the time. If i do some inputs, it will sometimes come back to life, or it will stay frozen and i have to force close.

Before the patch, i could swap back and forth quickly 9/10 times. On the 10th time it would just restart the game.

I have other guildies with this same problem. It's very annoying. I've gotten to the point where i just close the game instead of minimizing it, but it sure was more fun to be able to swap around and not full load it every time
Disruptor92
Seasoned Rookie
3 years ago
"Snake2;c-2341031" wrote:
I have a galaxy a50. I don't remember which patch it was (it may have been the November patch you mentioned), but my problem is when swapping apps. When swapping back to swgoh, the screen is frozen 90% of the time. If i do some inputs, it will sometimes come back to life, or it will stay frozen and i have to force close.

Before the patch, i could swap back and forth quickly 9/10 times. On the 10th time it would just restart the game.

I have other guildies with this same problem. It's very annoying. I've gotten to the point where i just close the game instead of minimizing it, but it sure was more fun to be able to swap around and not full load it every time

Have the same issue here. Started from a patch not too long ago. Never had that issue before. It's pretty annoying to say the least.
Magruffin
New Traveler
3 years ago
Yeah I still miss being able to play tunein radio or YouTube music in the background. Sadly this hasn't been the case since last summer.
And the game crashes have just increased in frequency since, even with no apps running in the background.
If a publisher dropped the same game for ps and Xbox but one was buggy as this is for one system but worked fine on the other, they would never hear the end of it.
DaarthBrewer
Seasoned Novice
3 years ago
My Iphone (before it so rudely died on me last Fall) was prone to crashing too, granted it was a few years old at that point, but I don't think it's a purely Android issue.
St4rlace
3 years ago
"slickdealer;c-2341102" wrote:
There is no good way to optimize games for millions of flavors of Android.

If you want to mobile game buy an iPhone.

This is ridiculous. As a developer it is your Job to create a product that runs on both systems. Especially if you're a huge company like CG and make your money out of mobile games. They need our money, not the other way around. If you want to make money off of people using both, you better create the right platform.
Executor_Arbyte
3 years ago
"24_Tuesdays;c-2341105" wrote:
"slickdealer;c-2341102" wrote:
There is no good way to optimize games for millions of flavors of Android.

If you want to mobile game buy an iPhone.

Or my S9 which has no issues at all

I'm glad it works for you, but many of us are not so lucky.

Repeating that your S9 has no issues is not helpful at all.
FALJBSword
3 years ago
When it comes to repeated app swapping that may be Google Play Games or other account sign in. I've noticed on my device it can take several minutes in some cases for GPG to pop through and SWGoH runs like a donkey till it does. And its really annoying that it has to sign in every time you swap app even if you havent closed/force closed it. Running an S21.