Cheating In Galaxy of Heroes [MEGA]

Reserved.

Good on ya for the prompt communication. However. It’s seems more needs to be done. How about that battle log players have been asking for?

Not convinced. Boiler plate PR statement to save your $$$. Not spending again until I see real action and some transparency. You said you had this handled earlier in the year when you announced GAC. And still don’t have this handled.

Thanks for getting back to us

You need to fix things so that people can't cheat. Not fix things so that if someone reports a cheater you can spend a week investigating before banning them.

Just the usual statement to try and get us to calm down. It still seems they are mostly relying on player reports to find cheaters.

And who the hell knows how many sore losers are reporting legit players just because they got their butts handed to them by good players. This will just create a huge backlog of bad and useless reports to waste their time. Which will be even worse going forward because now everyone is going to suspect every single freaking loss was to a cheater.

Since the launch of Grand Arena Championships, we’ve received many reports of cheating from players. While it’s our policy to not share details related to actions taken against specific cheaters, these efforts - and your reports - have led to a 30% increase in the volume of cheaters detected and ultimately banned. At the same time, we’ve also tightened our policy around cheating, so while non-cheating (Language, Abuse, Harassment, etc) cases are dealt with on a case-by-case basis, all confirmed cheaters are perma-banned.

I'd be curious as to what percentage of cheaters banned since the launch of GAC were a result of these new efforts versus player reports.

"Iy4oy4s;c-1933172" wrote:
Good on ya for the prompt communication. However. It’s seems more needs to be done. How about that battle log players have been asking for?

It's definitely something we are looking into. Whether it's a battle log or exposing other data, we are discussing what we can do in the short term vs what bigger solutions we want to try to tackle.

A question regarding the picture with the post. Is this a person in question for cheating because he has a Palp led team at 27? How do you differentiate between someone who is cheating and someone who put a bad squad in to drop in the rankings so they could pick up arena wins in the GAC feats? If someone has a bad squad in arena at the top of the ranks, it doesn’t mean they are cheating necessarily.

“ These videos are a violation of the User Agreement (which everyone agrees to by playing the game), and we’d like to remind the community that cheating and violations of the User Agreement can result in suspension or a permanent ban.”

Are you kidding me? I’m incensed that you have the audacity to accuse those folks of violating the terms of service, when YOU (i.e. Capital Games and Electronic Arts) are willfully violating Apple Terms of Service daily. Perhaps you need a reminder....

“Customer trust is the cornerstone of the App Store’s success. Apps should never prey on users or attempt to rip-off customers, trick them into making unwanted purchases, force them to share unnecessary data, raise prices in a tricky manner, charge for features or content that are not delivered, or engage in any other manipulative practices within or outside of the app.”

I believe any reasonable person would read your post from June and conclude that cheating will soon become a thing of the past. It CLEARLY is not, and I believe one could make a pretty compelling argument that this failure is negligent at the very least, and could constitute legal fraud. It seems to clearly violate Apple terms of service.

Many of us play this game seriously, we spend a lot of money on this form of entertainment, and while I won’t speak for anyone else, I feel deceived and taken advantage of. We are WAY past “we are working really hard on this”. The community needs CG to address this issue in a way that is detailed, transparent, and specific. You are essentially asking us as a community to trust you, however that trust is gone. Fool me once, shame on you. Fool me twice, shame on me.

I will certainly not be spending another penny on this game until a better answer is forthcoming, and if that answer is not forthcoming I will take this issue up with Apple and other remedies available to me.

Agrivere