Forum Discussion

murmur0827's avatar
6 years ago

Compensation for outage

So was your post about compensation a diversion or a tease? We shouldn’t have to bend over backwards to get compensation for a companies mistake. It is ridiculous how poorly this game is ran.

38 Replies

  • "MandoYoda;c-2060434" wrote:
    You’re never going to get it


    We better. They said they would. They need to deliver as a company
  • "MaricSkywalker;c-2060498" wrote:
    This is getting comical! How many days now?


    18
  • This is starting to get absurd. CG I gave the benefit of the doubt to you guys on this but you either rolled this out and he got skipped and it seems others have also or you didn’t and just some damn communication for them to know when to expect this. This is literally an issue from people giving you money on a pack. You think you’d want to keep the paying people happy?!
  • It's extremely frustrating, and CG's silence on the matter is compounding it. Did they decide some of the affected players should get compensation and not others? Did they fail to identify all of the affected players? Is there something else at play?

    I gave money to CG, un/reinstalled based on customer service suggesting that I do so, and as a result was unable to play for 48ish hours, missing a bunch of rewards/events/etc. It seems pretty clear-cut to me, and yet I have not received the compensation CG explicitly promised. I think it's pretty reasonable to tell us what's going on.

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