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torchwoodny's avatar
torchwoodny
2 years ago

Compensation from EA?

Just curious if anyone has ever gotten any reasonable compensation from EA for a bug that didn't affect everyone.

There was a bug related to the web store that caused me and several other players to be locked out of the game for an entire week. We missed out on a week of Conquest, several raids, and a TB and TW, as well as the monthly calendar and daily rewards. It took from Tuesday until Tuesday for the devs to come up with a patch to get us back in. We've been asking for some sort of compensation, particularly with regard to Conquest (some of us paid for the Conquest Pass, which won't really help now) but haven't heard anything.

Maybe I'm being unrealistically optimistic, but I'm hoping EA has done the right thing in the past, and if so, how long did it take?

What really sucks is that we're actually supporting the game and EA through web store purchases only to get screwed over for it, and lose out on so much more.

(Original bug story here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/265246/beware-of-web-store-purchases-unfixable-and-unknown-bug-will-lock-you-out-of-the-game)
feedback
  • TekkarEdorf's avatar
    TekkarEdorf
    2 years ago
    I also want compensation for a
    GAC loss because of Leviathan giving my opponent two win scores against the same fleet
  • torchwoodny's avatar
    torchwoodny
    2 years ago
    "LordLowald;c-2435516" wrote:
    It’s possible but I wouldn’t be too optimistic, if it only affected a small minority of the player population they probably won’t do anything. But hey you never know, hopefully you guys do get something. Best of luck.


    Thanks. It was really the duration of the lockout, as well as the fact that it was using the web store that caused the problem. Much as people bash Marvel Strike Force (and rightfully so), their support reps can and will give compensation when bugs occur that affect your gameplay.
  • a3ddf5adffef79b2's avatar
    a3ddf5adffef79b2
    Seasoned Novice
    2 years ago
    Unfortunately you may not get anything since it didn’t have a large enough game footprint. I didn’t receive a Galactic Challenge reward crate once, I figured that should be an easy fix. I was wrong. Long story short, they admitted that it was a known issue but their stance was that giving me the crate that I had earned would be unfair. I assume they thought I was lying but idk, that was never made clear. They should be able to check the logs for that kind of stuff. It’s not impossible that you’ll get something but even if you do it won’t come close to compensating for that much loss so manage your expectations. Good luck!
  • torchwoodny's avatar
    torchwoodny
    2 years ago
    This is exactly the kind of feedback I was looking for. Thanks for sharing and sorry for your incident, Sucks for you, and I'm sure it's going to suck for me and the others.

    I'll see if I or the others hear anything back this week and follow up here. And you are absolutely right about managing expectations. That's why I posted the original question, in case I started getting too hopeful, lol

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